Terms & Services
Terms of Service Acceptance
By using the services and accessing the website of Harpoon Leather, you are indicating your acceptance and agreement to comply with these Terms and Conditions. Placing an order on our platform implies a legally binding agreement, confirming that the information provided by you is accurate, current, and truthful.
Customer Support
Our dedicated customer service team is readily available to assist with any questions about our products, ordering process, sizing, or any other enquiry. You can reach us via the Contact Us page and we will respond within 24 business hours.
Ordering Process
Our ordering system is designed for your convenience. Upon placing an order, you will promptly receive a confirmation email. If you do not receive this confirmation within 24 hours, please contact us immediately to ensure the timely processing of your order.
Secure Payment Options
We offer secure digital payment options including Mastercard, Visa, American Express, PayPal, and Shop Pay. All orders must be placed through our website. Prices are displayed in the applicable storefront currency and are exclusive of any applicable import taxes or duties.
Customer Satisfaction
Ensuring customer satisfaction is our top priority at Harpoon Leather. We are committed to providing superior quality leather goods at competitive prices. Our ongoing promotions and seasonal offers are our way of showing appreciation to our valued customers.
Shipping Policy
We ship worldwide. Free shipping is available on qualifying orders to the US, UK, Canada, and Australia. Shipping charges apply to other regions and will be calculated at checkout. Any applicable customs charges upon delivery are the responsibility of the recipient.
Secure Online Shopping
Your security is paramount to us. We utilise SSL encryption to protect your data, ensuring your sensitive financial information remains secure throughout the checkout process. We do not store your full card details.
Order Cancellation
Our cancellation policy is as follows:
- A 20% deduction from the total payment for cancellations within 3 days of order placement
- A 30% deduction from the total payment for cancellations within 7 days of order placement
- No cancellations are accepted after 7 days from order placement
Return & Exchange Policy
Returns and exchanges are accepted within 30 days of order delivery, with no exceptions beyond this period. Exchange items may require 10–15 days for shipping. Refunds are processed upon inspection of the returned item and may take 15–20 business days. Shipping costs are non-refundable and a restocking fee may be applied. Returns or exchanges for damaged or used products are not accepted.
Contact Information
For any enquiries or concerns regarding these Terms and Conditions, please contact us and our team will be happy to help.