Return & Exchange Policy
Return Period
We offer a 14-day return and exchange window from the date of delivery. If 14 days have passed since your order was delivered, unfortunately we cannot accept returns or exchanges.
Condition of Returned Items
To be eligible for a return, your item must be unworn, with all tags still attached, and in its original packaging.
Exempt Items
Custom-made and personalised items are exempt from returns as they are considered final sale and cannot be refunded.
Proof of Purchase
To process your return or exchange, please provide your order number and the email address used at the time of purchase.
Return Process
Before returning an item, please contact us first. We will provide you with the designated return address and a Return Authorisation number to include with your parcel.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 10 business days.
Shipping Costs
We cover all return shipping charges in the following situations:
- Wrong item delivered — the item you received differs from what you ordered
- Damaged item — the item was damaged upon delivery
- Incorrect size — the size delivered does not match the size you ordered
For all other returns, return shipping costs are the responsibility of the customer.
Exchanges
We offer exchanges for defective or damaged items. If you need to exchange a product for any other reason, please contact us and we will do our best to assist you.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately via our Contact Us page so we can arrange a refund or exchange at no cost to you.
Contact Information
For any enquiries regarding returns and exchanges, please contact us and our team will be happy to help.